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What is your return policy?

At Good Clean Love, our priority is helping you feel your best. However, we understand that not every product will work for everyone.

The following terms constitute our Return Policy:

Return Policy

We accept returns for products purchased directly from our website with a valid order number. For items purchased through other retailers, please contact the retailer directly.

  • Returns are accepted for unopened, unused products within 30 days of the order shipment date. Return of products outside of the 30-day window are not eligible.
  • Shipping charges are non-refundable. If you receive a refund for your order, the cost of return shipping will be deducted from such refund ($7.00 or more depending on the original order amount/weight).
  • Returns must be initiated with our Customer Experience team via email at: service@goodcleanlove.com. Please do not return your order back to sender. Orders that are returned to sender are not eligible for a return or refund.

Recurring Orders (Subscriptions)

  • Returns are accepted for unopened, unused products within 14 days of the order shipment date.

Note: Orders shipped to Canada are not eligible for returns.

How to Start a Return

  1. Email our Customer Service team at service@goodcleanlove.com to initiate your return and include your order number.
  2. Customer service will review your request and, if meets all the requirements. If approved, you will receive a prepaid shipping label via email. The cost of the label ($7.00 minimum, or more depending on the original order amount/weight) will be deducted from your refund total.
  3. Ship the item back to us using the prepaid label (if you use your own shipping label, we are not responsible for lost or unreceived packages).  
  4. Refunds will be processed once we receive your returned items.

Refund Details

  • Refunds will be issued to the original form of payment, minus the return shipping fee.
  • Please allow up to 10 business days for the refund to appear on your bank statement after processing.

What Qualifies as an "Unopened, Unused Product"?

A product is considered opened or used if:

  • The outer seal on the box has been broken, or
  • The foil seal has been removed, and the product or its contents have been used.

If you’re unsure, feel free to send a photo to our Customer Care team for clarification.

We’re here to help if you have any questions!