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What should I do if I receive a damaged or defective product?

Customer Service Policy: Damaged or Defective Products

We strive to ensure that all our products reach you in perfect condition. However, if you receive a damaged or defective item, we are here to help.

Eligibility for Replacement:
To be eligible for a replacement for damaged or defective products, we require photo proof of the issue. This helps us assess the situation accurately and improve our quality control processes. Please note that refunds are not provided for damaged or defective products; only replacements will be issued.

How to Submit a Claim:

  1. Take Clear Photos: Please provide clear photos showing the damage or defect, including:
    • The affected area(s) of the product.
    • The packaging, especially if it was damaged during transit.
  2. Contact Customer Service: Email the photos along with your WEB Order # and a brief description of the issue to our customer service team.
  3. Review and Resolution: Once we receive your claim, our team will review it promptly. If approved, we will arrange for a replacement to be  issued.

Important Notes:

  • Claims must be submitted within 7 days of receiving the product.
  • We reserve the right to deny replacement requests if sufficient photo proof is not provided.

We appreciate your cooperation and understanding as we work to ensure the highest quality standards for our products. If you have any questions or need further assistance, please reach out to our customer service team.