Shipping & Delivery

• When will my order be shipped?
• What if I entered an incorrect shipping address?
• What are my shipping options?
• Will my order be shipped discreetly?
• What if I received an email that my order was delivered, but I can't find it?

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Orders, Discounts & Returns

• Can I cancel my order after it is placed?
• What is your return policy?
• What types of payments do you accept?
• How can I request samples for my healthcare practice?
• I’m not able to log into my customer account.

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Product Information

• Do your lubricants contain spermicides?
• Where can I find the expiration date on my product?
• Are your products gluten free?
• Are your products dairy- and nut-free?

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Subscription FAQ

• How do subscriptions work?
• Why doesn't my discount code work on my subscriptions?
• How do I skip a subscription order?
• How do I reschedule my subscription delivery?

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Rewards Program

• What is Love Rewards?
• How do I start earning points?
• How do I spend my points?
• Do points expire?
• How do I redeem my rewards at checkout?

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Sustainable Packaging

• What is unique about Good Clean Love® packaging?
• What is bioplastic?
• Why is bioplastic a more sustainable choice?

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Our Ingredients

• Our Ingredients
• Ingredients We Avoid

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