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Frequently Asked Questions
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Shipping & Delivery
What are my shipping options?
When will my order be shipped?
Will my order be shipped discreetly?
What if I entered an incorrect shipping address?
What if I received an email that my order was delivered, but I can't find it?
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Orders & Returns
What types of payments do you accept?
Can I cancel an order?
How can I request samples for my healthcare practice?
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Product Information
What is a microbiome?
What is bacterial vaginosis? How do I get it? How is it treated?
Can pH imbalance lead to vaginal issues?
What is vaginal pH and why does it matter?
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Subscription FAQ
How do subscriptions work?
Why doesn't my discount code work on my subscriptions?
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Rewards Program
What is Love Rewards?
How do I spend my points?
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Sustainable Packaging
What is bioplastic?
Why is bioplastic a more sustainable choice?
What is unique about Good Clean Love® packaging?
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Our Ingredients
Our Ingredients
Ingredients We Avoid
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