Shipping & Delivery
- When will my order be shipped?
- What if I entered an incorrect shipping address?
- What are my shipping options?
- Will my order be shipped discreetly?
- What if I received an email that my order was delivered, but I can't find it?
Orders, Discounts & Returns
- Can I cancel my order after it is placed?
- What is your return policy?
- What types of payments do you accept?
- How can I request samples for my healthcare practice?
- I’m not able to log into my customer account.
Product Information
- Do your lubricants contain spermicides?
- Where can I find the expiration date on my product?
- Are your products gluten free?
- Are your products dairy- and nut-free?
Subscription FAQ
- How do subscriptions work?
- Why doesn't my discount code work on my subscriptions?
- How do I skip a subscription order?
- How do I reschedule my subscription delivery?
Rewards Program
- What is Love Rewards?
- How do I start earning points?
- How do I spend my points?
- Do points expire?
- How do I redeem my rewards at checkout?