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Frequently Asked Questions
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Shipping & Delivery
What are my shipping options?
When will my order be shipped?
Will my order be shipped discreetly?
What if I entered an incorrect shipping address?
What if I received an email that my order was delivered, but I can't find it?
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Orders, Discounts & Returns
I’m not able to log into my customer account.
What is your return policy?
Can I cancel my order after it is placed?
What types of payments do you accept?
How can I request samples for my healthcare practice?
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Product Information
Are your products gluten free?
Do your lubricants contain spermicides?
Where can I find the expiration date on my product?
Are your products dairy- and nut-free?
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Subscription FAQ
How do subscriptions work?
How do I manage my subscriptions?
Why doesn't my discount code work on my subscriptions?
How do I skip a subscription order?
How do I reschedule my subscription delivery?
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Rewards Program
What is Love Rewards?
How do I start earning points?
How do I redeem my rewards at checkout?
How do I spend my points?
Do points expire?
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Sustainable Packaging
What is bioplastic?
Why is bioplastic a more sustainable choice?
What is unique about Good Clean Love® packaging?
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Our Ingredients
Our Ingredients
Ingredients We Avoid
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